Exit Interviewing

When an employee leaves, you need the whole story. It is important to understand why staff members leave and what you can do in the future to prevent losing valuable employees.

To get this useful information, Workforce Magazine has specified the trend of outsourcing exit interviews to a third party. This aids in getting more candid and open information.

The personnel leaving your organization become ambassadors, good or bad, for your company. Making sure they have an opportunity to provide feedback and letting them know you genuinely care about improving the workplace will ensure they are positive representatives for your company. They may even return later with better skills and as more developed employees.

Benefits

· Reduce employee turnover
· Determine employee satisfaction
· Increase objectivity and get more in depth, accurate results
· Track trends in exit interviews to make sure improvement is being made

Service Options

True Hire offers exit interviews in three formats. These can be used in conjunction with each other to maximize your response rate.

Phone

Person 2 Person
Personal one-on-one phone interviews allow our trained interviewers to get information from departing personnel that they may not otherwise share. Having a live dialogue allows us to develop the interview based on their response to previous questions and to do more in-depth probing when necessary. Customized reports and compiled summary reports are available to give you all of the information you need.

IVR

Interactive Voice Response
A simple, cost effective automated solution for those who do not have internet access. We provide an 800 number, available in English as well as several other languages, with 24/7 access. You can use it alone or together with our other service options.

We can develop various paths of questioning that will take into account previous responses and decide which questions to ask next based on those responses. Customized reports and compiled summary reports are available to give you all of the information you need.

Online

Automated Surveys
Our automated exit interviewing solution will create a custom on-line exit interview. Departing employees can be sent email invitations to participate and automated reminders for those who do not respond. Questions can be customized along with different question paths based on previous answers. The entire site can be customized to have the look and feel of your current website. Available in different language options.

You can use this alone or in combination with our other solutions. Customized reports and compiled summary reports are available to give you all of the information you need.