FAQ

FAQ

Frequently Asked Questions

True Hire utilizes a combination of sophisticated automated tools and in-house criminal record experts to achieve some of the lowest turnaround times in the industry. Turnaround times vary based on your individual background check package. Reasons for taking longer include the availability of a reference, the verification of criminal records and the complexity of the background check.

Yes. True Hire requires a signed background check from each person for every service. Your candidates can sign a digital authorization form online with the general link we provide you after you sign up for our services. We can even create a custom page for your organization that has your logo or organization name.

If the person prefers, he or she can sign a printed background authorization. One is provided to you in the welcome email you receive after signing up as a new client.

Databases are not nearly as accurate and reliable as a hands-on county-level criminal search. True Hire offers a database product that is as good as any in the industry, known as TrueCrim (National Criminal/ Sex Offender Search). We highly recommend this product as an add-on but never a substitute for a hands-on county record search. If we locate a criminal record, we will verify the criminal record at the courthouse.

Many screening providers rely on a nationwide/multi-state criminal database search to provide instant background check results; however, these databases tend to be incomplete and outdated. True Hire uses a national criminal check as one piece of the puzzle, but we validate all criminal hits found in the database at the primary source—the county courthouse. This ensures that the information we report to you is accurate and isn’t subject to the same false-positives and missing records that other screening providers run into.

We also offer drug testing as an easy add-on to your background check. True Hire has partnered with LabCorp and Quest to provide nationwide testing.

The candidate will need to complete the background check release forms. The forms can be securely completed online here. 

Most court records are stored primarily by name and date of birth. Social Security numbers are not included in most criminal records. It is much faster to complete a search when we have a date of birth, meaning you get your results faster!

Yes, they are able to request a copy of their background check report from True Hire. If the applicant is denied employment, per FCRA guidelines, they are to be sent a copy of their background check report along with an Adverse Action Letter. If you would like, we can provide this service for you to ensure compliance. Click here for more information. 

True Hire is not able to perform the background check without a signed release.

We need the social security number to complete the social security trace. This allows us to verify that the information he or she has supplied is correct. The applicants can provide their social security number over the phone to us directly if they would prefer. Should a candidate absolutely refuse to give the Social Security Number, True Hire can run a partial background check.

This search includes a National Multi-Jurisdiction Criminal Search and a 50-State Sex Offender Search. This database is an exclusive product that searches the largest repositories of criminal records for the entire country, including sex offender registries. Also included are the known-fugitive database, homeland security databases and more than 130 million individual criminal records from national and state agencies.

This search includes a National Multi-Jurisdiction Criminal Search and a 50-State Sex Offender Search. This database is an exclusive product that searches the largest repositories of criminal records for the entire country, including sex offender registries. Also included are the known-fugitive database, homeland security databases and more than 130 million individual criminal records from national and state agencies.

Alias names can be a critical part of the screening process. Since criminal records are stored by name, records stored under an alias will likely only be found if that alias name is included in the search. One common example of this is when someone has a married/maiden name, though hyphenated names or alternate first names could also result in an alias that needs to be searched.

True Hire offers a wide range of screening services to fit any client’s needs, including fingerprinting in select areas. For more info about fingerprinting or if you need a service you don’t see listed, contact us here.

We have a secure system from the time of entry all the way through processing the background checks. Our site is an https site, which indicates it is secure. The information comes directly to us. It is processed in our internal system that cannot be accessed remotely. The candidate can also call us at (800) 262-7301 if they feel more comfortable providing the information over the phone. If you would like more in-depth information about our security policy, you can request a copy of the True Hire Data Security Policy.

Absolutely! We recognize that our pre-built packages may not address the needs of everyone. We’re also proud to offer a vast array of industry leading background check tools to our clients, including motor vehicle reports, professional license verifications, reference checks, credit checks and more. Do you have a unique screening need that you don’t see addressed in one of our standard packages? Call us today at (800) 262-7301 to discuss a custom option!

True Hire makes getting started easy. Once your New Customer Packet is completed, we will set up your account and touch base with you once your account is active. You can order requests within 24 hours of signing up. We’ll provide you with an easy-to-use ordering guide as well as one-on-one or group training as needed.

We support a number of methods to make your job easier. Candidates can log onto our secure portal to submit their information. You can also send it in via email, mail or fax. We can also integrate with your applicant tracking software.

You may set up your account so that your staff will enter the background check requests, or you can have your candidates enter their own information

To manually submit a background check request online, sign in to our customer portal. Go to the requests tab. Enter in the applicant’s information and submit. Depending on the type of background check package your company runs, you may also be directed to a second screen to enter additional information (Ex: driver’s license, education history information). Review the box with the FCRA compliance information and checkmark the box. Submit the request. You will get a message that says “Thank you for your order!” indicating that the request has been sent.

Results are delivered through our secure online access portal where each person who is granted access is given a specific user name and password. True Hire can also limit access per individual based on what his or her need is to see results. To view the full report online, sign onto the client portal. Go to the results tab. Find the candidate’s name and select “word view” on the right side of the screen. A full PDF report will open. If a PDF does not open, determine if there is a pop-up blocker notification. If so, select “allow pop-ups for this site.” If no pop-up blocker message is showing, please sign out and try a different web browser.

Yes. True Hire can advise your legal counsel and provide all of the necessary forms. Need more help than that? We also offer full service compliance packages where we do it all for you and take the guesswork out of staying in compliance. Should you reject an applicant based on the results of the background check, True Hire will help facilitate the legal compliance and notify the applicant.

This is a great program that True Hire offers. We would suggest that in order to promote the safety of all your employees and your clients that a background check is ran on a yearly basis for all people involved with your company.

We have a web user guide that can be used as a reference. The web user guide is emailed to you in your welcome email after your account is set up. We can provide web training for your employees, if needed. Please contact us at clientservices@true-hire.com or call 800-262-7301 to set up a training session.

Please email clientservices@true-hire.com or call 800-262-7301. We will need to know your name and the company that you are with. We will reset your web login and send you this information.

We bill twice a month: on the 15th and on the last day of the month. You will be invoiced for the background checks you have requested up to that point in the month, or you can opt to have your bill automatically charged to the credit card we have on file for you.

Invoices will be sent by email and also posted to the secure web portal. To see the invoice online, sign onto the client portal. Go to the administration tab. Then, select the billing/invoices tab. We can also mail an invoice upon request.

A credit card can be kept on file for your company. We accept the following credit cards: Visa, MasterCard, Discover and American Express. We also accept checks.

The results will detail any information located, such as criminal records. Anytime there is an alert on a background check, there will be a red dot in the alert column in our client portal. A clear result will show as a green dot in the alert column.

Applicants

When running a background check on you, True Hire is required to comply with the FCRA (Fair Credit Reporting Act). 

In order to perform your background check we need the following information: first name, middle name, last name, date of birth, social security number and address. You may also need to provide your phone number and email address, so we can reach out to you directly if we have any questions.

The information is stored on our secure system.

No. We never sell any of your information to third parties.

Yes, you may request a copy of your background check report from True Hire. If you are denied employment, you are sent a copy of your background check report along with an adverse action letter.

True Hire will not conduct a background check without your signed background check release form.

We have a secure system from the time of entry all the way through the processing your background check. Our site is an https site which indicates it is secure. The information comes directly to us. It is processed in our internal system that cannot be accessed remotely. You can also call us at 800-262-7301 if you feel more comfortable providing the information over the phone. 

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