Staff Spotlight – Crystal Dague, Client Service Representative

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What is your role at True Hire and what does that role entail?

I am the client service representative, so I help with getting the new clients set up, I help support the current clients, and make sure they have everything they need.

What made you interested in the position?

I was looking for a company that I could really grow with and looking for a set schedule as far as work hours, and True Hire just met all those requirements. I was also looking for a positive environment which is what we have here at True Hire. [It’s] a great company to work for.

What is your favorite aspect of your position?

My favorite aspect is being able to help the clients. I really like to make sure they have everything that they need, their username and password, make sure that they can easily request the background checks; basically just making sure that the client is happy.

What is your favorite thing about working at True Hire?

I really like to help people, so I like helping with the clients, I like helping get them set up, making sure they have everything they need. I shine in a helpful role, so working here allows me to do that.

What is the most important career lesson you’ve learned in the past 5 years?

I think the most important lesson I’ve learned in the last five years—because sometimes we do deal with clients that are not happy— is to realize [this], so just going with the flow, listening to what they need, not getting upset myself, just staying calm—you’ll always see me in a calm demeanor. That’s really the best way to handle those situations, just staying calm.

What do you like to do in your spare time?

In my spare time I go boating and camping. We love to boat. We have a ski boat, so we go water skiing, that type of thing.

Favorite travel spot?

My favorite travel spot is probably Florida. We have some family that lives there, so we try to go visit them and go to the ocean.

Favorite movie?

I like romantic comedies.

Favorite music artist?

I love country music, so one of my favorites is Garth Brooks.

Favorite food?

I love Mexican food.

Favorite TV show?

I like Say Yes to the Dress, even though I’m already married.

What is something about yourself that surprises people?

I know how to surf.