Introducing Our New Customer Support Hub

Introducing Our New Customer Support Hub

Recently, the need for technology has grown in many businesses. Being unable to collaborate in an office setting has introduced many new challenges to small businesses, non-profits, and even Fortune 500 corporations. Today, companies are using Zoom and other video conference calling methods to accommodate for the unique situation. These challenges have not stopped True Hire from providing the necessary resources to hire the right candidates.

As many of our clients know, customer service is the heart of our business. Every day, we do what we can to develop new and better ways to communicate with our clients. We know that providing several outlets for our clients and their applicants can expedite the process of hiring. In doing so, True Hire has implemented a new Support Hub that provides several tools and resources.

The Support Hub will include:

  • New and Enhanced Chat Feature on our Website. You and your applicants can chat with us.
  • There will be a knowledge base so you will be able to access resources to help with your background check process.
  • View past tickets that you have sent us.
  • Personally chat with a customer service representative.
  • Integration with support@true-hire.com

One can find this support hub through our website. It is always accessible; click the “Support” button on the top right of our website to access all the great resources.

We know that many businesses across the country have started a Work-From-Home (WFH) policy. Our clients are in luck; they can access the Support Hub from anywhere in the world if they have internet connection. Additionally, our clients can continue carrying out their normal background checks as we are still open.

Let us know what you think of the new support hub. As always: if you have any problems, questions, or concerns email support@true-hire.com or call 800.262.7301.

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