At True Hire, we strive to provide accurate and prompt answers to your questions. If you don't find what you're looking for in the information below, don't hesitate to call us.

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Frequently Asked Questions

Q: What is the turnaround time for reports?

A: Turnaround time will vary, but True Hire guarantees 90% of your background checks will be completed within 72 hours.

Q: Do I need a signed release from every applicant?

A: Yes. True Hire requires a signed background release for every service from each applicant.

Q: Should I use a database for criminal searches?

A: Databases are not nearly as accurate and reliable as a hands-on county level criminal search. True Hire offers a database product that is as good as any in the industry, known as the National Identifier™. We highly recommend this product as an add-on, never a substitute for a hands-on county record search.

Q: How can I submit background check requests to True Hire?

A: True Hire supports a number of methods to make your job easier. Applications can be sent to us by fax, email, or our secure web application. In addition, we have developed direct links to many of today’s leading Human Resource software packages.

Q: Can True Hire help with my company’s compliance with the FCRA and other government regulations?

A: Yes. True Hire can advise you and provide all of the necessary forms as well as offering our full service compliance packages where we do it all for you and take any of the guesswork out of staying legal.

Q: Why do I need my applicants’ date of birth?

A: Most court records are stored primarily according to name and date of birth. Social Security numbers are not included in most criminal records. It is therefore much faster to search when we have a date of birth. True Hire can provide a service called the Birth Date Identifier™ that will collect this information from your applicants directly and help keep you safe and compliant.


Our Partners:

Lab Corp Esoteric Testing

LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialized Centers of Excellence. With scientific expertise in esoteric testing, genomics, and clinical and anatomic pathology, LabCorp performs more than one million tests on approximately 400,000 samples each day.

Quest Drug Testing

Quest Diagnostics is the nation’s leading provider of employment-related drug testing services. Quest offers the most advanced methodologies available, and their toxicology labs provide accurate and rapid results.


National Association of Professional Background Screeners

The National Association of Professional Background Screeners (NAPBS) exists to promote ethical business practices, promote compliance with the Fair Credit Reporting Act and foster awareness of issues related to consumer protection and privacy rights within the background screening industry.

Consumer Reporting Agencies

ConcernedCRAs is a group of like-minded Consumer Reporting Agencies dedicated to consumer protection by not sending personal information off-shore without client and applicant notification, and by proper and responsible use of National Criminal Databases.


Fair Credit Reporting Act

As an employer, you may use consumer reports when you hire new employees and when you evaluate employees for promotion, reassignment, and retention — as long as you comply with the Fair Credit Reporting Act (FCRA). Sections 604, 606, and 615 of the FCRA spell out your responsibilities when using consumer reports for employment purposes.

The FCRA is designed primarily to protect the privacy of consumer report information and to guarantee that the information supplied by consumer reporting agencies is as accurate as possible.

Federal Trade Commission

Fair Credit Reporting Act

FACT Act revisions to FCRA explained

ASIS security professionals

ASIS International is the preeminent organization for security professionals. Founded in 1955, ASIS is dedicated to increasing the effectiveness and productivity of security professionals by developing educational programs and materials that address broad security interests, such as the ASIS Annual Seminar and Exhibits, as well as specific security topics.

Society for Human Resource Management

The Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management. Representing more than 250,000 members in over 140 countries, the Society serves the needs of HR professionals and advances the interests of the HR profession.

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Quick Facts

Thirty percent of all business failures are caused by employee theft, according to the American Management Association and U.S. Chamber of Commerce.

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Do you need help reading your Credit Report? Check out this Credit Report Training Guide by Trans Union.

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