Finding the right candidate for your organization can hinge on how quickly you can hire them. The pressure mounts and you are well aware of the price connected to the process as it relates to dollars, time, and energy.

Accuracy doesn’t just happen

Quality customer service should play a role when searching for a background check company. A good screening provider keeps compliance in mind and safeguards against potential pitfalls. They’re aware, experienced, and quick turnaround times will result because of their preparation.

Not all screenings are standardized and differ significantly based on industry and client requirements. Customarily, background checks start with a unique identifier – usually a Social Security Number – to affirm an applicant’s status. Then the hunt begins in the states and counties where the individual has resided. Unfortunately, the discombobulated system of U.S. courts means that an applicant’s entire criminal history may not show up in a single search.

Technology never ousts the human element

Some portions of background checks processes are automated to a certain degree, but oftentimes, nothing beats a pair of eyes to scour court documents. This includes ensuring the details correspond to the precise party and passing this briefing onto the client, providing a thorough check that paints an accurate picture. In many instances, employers are unsure whether state laws allow them to report criminal findings, for example, California declares it is illegal to report a felony more than seven years old.

Speedy screening is essential, so is quality

With more and more companies trying to save time, you may be sacrificing quality for speed. The location of a vendor’s customer support team can affect responsiveness and accuracy as well. Clients may be frustrated by not receiving an answer when they need it most, unaware that their query is bounding between offices in different countries. There will be times when things are hampered that are beyond any merchant’s control. This is precisely where strong customer service shines.

Change is inevitable. Laws will change, business objectives will too. Having resourceful people working in your corner keeps your affairs running smoothly. If you have a question, you should be able to easily and quickly reach out to someone with the experience to answer it.